Northridge Consulting Ltd
Passenger Services Systems
Large programmes such as PSS are major costly undertakings that require a focus on the business objectives, great teaming and world class project management disciplines. These programmes have a critical business transformation component which requires a high level of business involvement and strong change management.
Airlines need to build a long term partnership with their selected PSS vendor but also hold them to account. The contract needs to reflect the partnership element as well as supporting the relationship over many years.
Northridge Consulting Ltd can support you throughout the entire lifecycle of a PSS.
PSS Potential Benefits
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Adopt best practices in sales & airport operational process with opportunities to streamline and automate operations.
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Improve and differentiate customer service with the ability to embed an understanding of each customers value at every touch point.
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Increasing revenue opportunities through improving yields and incremental sales opportunities (such as increasing merchandising and ancillary sales).
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Improved integration with airline and other partners.
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Reduced PSS platform costs.
PSS Possible Challenges
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Scope, cost and complexity of migrating to a new system.
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Gaining business acceptance for new PSS and managing scope and customisation.
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Managing the impact of PSS on other IT systems.
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Selecting the right solution vendor then building and managing the relationship with that new partner.
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Building and managing a high performing team who will undertake the migration.
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Ensuring that expected benefits are realised.
Contact Us
If you want to know more about Northridge Consulting Ltd and how we can help you implement complex solutions then please contact us on sales@northridgeltd.co.uk.